Frequently Asked Questions

Discover everything you need to know about Giovanni® Eco Chic Beauty.

Are Giovanni® products cruelty-free and vegan?

Yes, all Giovanni® products are cruelty-free and Leaping Bunny certified. The vast majority of our products are also vegan, using high-quality botanical ingredients instead of animal-derived ones.

Do your hair care products contain sulfates or parabens?

No, we pride ourselves on our 'Eco Chic' promise. Our formulations are free from harsh sulfates, parabens, phthalates, and artificial dyes to ensure the health of your hair and skin.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We want you to love your beauty routine. If you are not completely satisfied, you can return unused or gently used products within 30 days of purchase for a full refund, excluding shipping costs.

Are Giovanni® products safe for color-treated hair?

Absolutely. Our professional-grade formulas are designed to be gentle and pH-balanced, making them safe and effective for maintaining the vibrancy of color-treated hair.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.